If you have some questions about trades that needs an investigation, please send a trade investigation request with below details to email@example.com.
- MT4/MT5 Account number
- Registered email address
- Order/ Deal/ Ticket Number(s) (Located in the Account history tab of your platform)
- Time when the issue happened
- Instrument(s) Affected (Eg. XAUUSD, EURUSD)
- Please attach any supporting documents (Eg. Charts, Journal/Experts logs, etc*)
- Please provide the description of what’s required to be investigated (Describe the incident you experienced)
* Please note we don't investigate demo account transactions.